Rural Internet - Fair Go!

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19 years 2 months ago #40247 by jandon
Replied by jandon on topic Rural Internet - Fair Go!
Great post Valmai, even if it is very discouraging:( You are quite right that it doesnt look good for this guy to give a flying fig, but someone somewhere has to.

I have heard so often that Telecom is not obliged to provide more that fax data quality service and is therefore not legally obliged to provide and uninterrupted internet service. If this is so, why does Teresa Gattung stat this in her write up at the website
"Our goal is to be the best performing, customer focused online and communications company in Australasia.

We provide a full range of Internet, data, voice, mobile and fixed line calling services for customers in Australia and New Zealand."

Note the order of services. Having made the statement that this is what they provide, surely it must be provided?

For those who have the time, the following may be of interest. I will read it more fully after work but leave it with all your bright sparks to decipher during the day:D[8D]
www.comcom.govt.nz/IndustryRegulation/Telecommunications/
TelecommunicationsServiceObligations/
ContentFiles/Documents/tsodeed.pdf
Sorry about the link, you will need to copy and paste it - otherwise I ended up with a window that was wide as a highway and needed scrolling across to read it[:I]

Jan - Manawatu
community.webshots.com/user/ewesbusy

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19 years 2 months ago #40248 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
"Way to go" Valmai !!!! That's what we need. Add a 'ribbon' to your PI badge. :)
Now, someone needs to gather together all this info and forward it to this Edward Whitacre. If he is as tough as the article says, then I don't think he will laugh at it, after all it's a company he owns, which puts his reputation at stake.
You know, there's a very distinct possiblity that he has absolutely no idea what Teresa Gattung is up to. He, like so many others in his position, delegated the responsibility and employed her to oversee communications in NZ, so that he wouldn't have to worry about it himself.
However.....there's an old saying which I have found to be very true; 'What the eye doesn't see, the heart doesn't grieve over'.
So.....now we have the 'Head Honcho' so to speak, who's going to put it all together and send it to him???
WebWrat...you started this rolling, what now?

*May you always have more than you want and never need more than you have.*

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19 years 2 months ago #40249 by Valmai
Replied by Valmai on topic Rural Internet - Fair Go!
Give me some suggestions as to what format this should take and I'll have a go at it.
BTW I emailed telecom through their website on Saturday and recieved a phone call from someone today. She is going to check with the technician and get him to come back and do a full diagnostic check. I'll let you know how it turns out.

He/she who laughs last..
Doesn't get the joke.

Carbon-based biological unit.

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19 years 2 months ago #40250 by WebWrat
Replied by WebWrat on topic Rural Internet - Fair Go!

quote:Originally posted by skysong
WebWrat...you started this rolling, what now?

As stated in the opening post of this thread:

"The idea of this thread is to gather as many stories as we can about your internet experiences. If we get enough of them they may be useful to put a bit of pressure on TeleCon.

It would be good if this thread only contained the stories ... we could start another thread in the Sin Bin for discussion and opinions on the matter. The discussion thread could be used to talk about what to do with the million or so stories from people that are peed off with their steam driven, Marconi phone system! i.e. Send them to TeleCon, Fair Go, Consumer Affairs, Close Up, 60 Minutes, BBC, CNN . ??!! "

There's nothing to stop anyone doing anything they like with these stories at any time, but as it is only anecdotal evidence we will need a fair few of them to impress anyone. It's just a matter of being patient and waiting to see what we gather.

It's an excellent idea to do a bit of research in preparation for a "strike" when the time is right. Good on ya Jandon and Valmai for getting the ball rolling.

Cheers
Marty

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19 years 2 months ago #40251 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
Well, that's me put in my place, eh?

*May you always have more than you want and never need more than you have.*

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19 years 2 months ago #40252 by DiDi
Replied by DiDi on topic Rural Internet - Fair Go!
Hope this fits the category. Just chanced to notice in the 15 Feb issue of Straight Furrow a biblography for the Speakers - under the heading Dairy Expo 2005. "Dave Walker is Telecom's rural strategy manager, the man charged with leading the push to get fast broadband internet connections on to New Zealand Farms..." etc.

Here's another worrry though - I believe our antiquated exchange has two types of delivery but I can't remember the exact description except to say, if you were paying as a business, you were on the better system. Sorry to be so vague but perhaps it will stir something knowledgable from another reader.

My internet story is that we are very lucky to have Wired Country wireless available and gave up on telecom months ago. The only thing holding me back from changing to the Wired Country telephone service (which offers awesome services we can't get here with Telecom) is that you have to get a new telephone number and that is a problem at this stage.

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19 years 2 months ago #40253 by WebWrat
Replied by WebWrat on topic Rural Internet - Fair Go!
Another 'busy' night on the internet on my phone line. Tonight I came in at 7 o'clock ready for a bit of interneting, dialed about 20 times and couldn't get through. Tried again off and on until I got through at 10:30. Downloaded updates for Spybot and Adaware and ran the checks while on line. I then spent 40 minutes downloading the update for AVG Virus Checker and at the completion of the download got a message to say that the file was damaged (noisy phone line?) and it was deleted when I closed the AVG updater. Went to the LSB site for a look and dropped off line (11:30). Dialed about 20 times and couldn't get back on. Midnight dialed 25 times - no luck. Writing this in Word Pad.

12:27. Dialed once - straight through!

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19 years 2 months ago #40254 by jandon
Replied by jandon on topic Rural Internet - Fair Go!
For the record - do those who experience this horrendous internet connection, lack of service also experience noisy lines for voice calls?
I know that when our internet is at its worst, our voice calls are also extremely crackly and sometimes connection is lost altogether.
happily for Telecom, it is only for a few minutes or an hour or so at a time, so they dont consider that compensatable.
Still no reply to me second letter to Teresa Gattung. Waiting....

Skysong - I dont think you have been put in your place at all. Sure that was not the intention anyways.[:I] It is great that you are an active interested party, so will help us keep the ball rolling. What we do need though is a heap more stories. Seems that there have been so many members here crying foul of telecom over the years and who have wanted to play merry hell with a big stick and sort it all out. Problem is that they are a little slow to come forward with the stories when we most need them. Hopefully it is because they are otherwise busy on better things, and not because they cant stay online long enough to tell us their story.
The growoing list of contact names is very helpful- keep 'em coming people.[^]

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19 years 2 months ago #40255 by BekaBiscuit
My story is else where on here. But my problem is all fixed.

Having said that, I did spend months (yes, months) with poor connection - staying connected up to 5 minutes on a good day. Seems foul that I had to pay my bill too whilst poor service on behalf of telecom.

Does anyone else get sent out incorrect internet accounts by telecom, or whoever you're with? I'm with telecom and have my line rental $32.19 and unlimited internet access at $27.95 total $60.14 per month. Last year they kept sending me out bills of just line rental. I paid full amount each month being a honest customer but the basta*ds still couldn't figure it out.
Now I know its all done by computers and they (computers) can't spot errors like that. Yet, the countless number of time we called up to get the right bill sent out (yes, still being good loyal trusted customers) it was still wrong! All has been well since about Sept last year (it started Sept 03) and today I got my bill - $32.19!! NOT THIS AGAIN!!!

Listen to what someone says after the word "but".

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19 years 2 months ago #40256 by Clods
Replied by Clods on topic Rural Internet - Fair Go!
They just about had me in tears today. I only wanted to ask a simple question. I spoke to loads of different people - including someone at Paradise, who I knew wouldn't know the answer!

We have been on Jetstream almost a month. It was ordered through telecom, and they sent someone to come and install it. All good.

I want to be able to check my usage, so we know if we are getting near the limit, or if we can use it much more than we are. There is a place online you can do this, as long as you have a user name and password. I haven't been given a user name and password.

I told my story to the first 2 people, and the third person I spoke to said we don't have Jetstream. Its not on our account. I say, but the bill came on our phone account, and I'm using it. You sent someone out to install it. I happened to mention I also have dial up with Paradise, as I didn't want to lose my e-mail address, I'm keeping that on.

She said, OH, then you need to contact Paradise about your Xtra username and password. I said, that doesn't make any sense - WHY would they know anything about it, as we ordered it though Telecom. She assured me they did.

I phoned Paradise and told them the story. They throught Telecom had a screw loose as well, and said they don't know anything about Jetstream!

Phoned Telecom back again. Told them the story AGAIN. They have record of my old Xtra e-mail address from years ago, but nothing for now. Got put through to two more people. Then someone else. Ah, can see you've paid for Jetstream on the account, but there is no username or password registered. Can't you give me one. No.

BUT they could tell me what my usage was, which is all I'd wanted to know in the first place! ARGH.

Horses: 2
Chickens: 6 Roosters: 1 (and 3 chicks)
Geese: 5
Crops: Vegie garden, newly planted orchard with apples and plums. Gorse!

2 horses, 15 Chickens, 1 goat, 2 pigs, 1 cat

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19 years 2 months ago #40257 by Valmai
Replied by Valmai on topic Rural Internet - Fair Go!
I think you use the user name and password that you use to logon. Does that make sense?

He/she who laughs last..
Doesn't get the joke.

Carbon-based biological unit.

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19 years 2 months ago #40258 by Clods
Replied by Clods on topic Rural Internet - Fair Go!
I don't ever have to log on - as its permanently plugged in.

Horses: 2
Chickens: 6 Roosters: 1 (and 3 chicks)
Geese: 5
Crops: Vegie garden, newly planted orchard with apples and plums. Gorse!

2 horses, 15 Chickens, 1 goat, 2 pigs, 1 cat

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19 years 2 months ago #40259 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
Looking at WebWrat's latest message, it was the same here yesterday too, ALL DAY, grrrrr.
Tried to download the latest AVG, which takes 3 hours !!!!! and of course, it's the same old story, the computer won't stay connected long enough to get it.
So, currently I have no anti-virus programme.
At the moment it's been connected for 25 minutes, but expecting it to crash any time.
One thing it does do though; tends to make one learn to type real quick, so you can get done before dis-connection happens :)

*May you always have more than you want and never need more than you have.*

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19 years 2 months ago #40260 by Sazzle
Replied by Sazzle on topic Rural Internet - Fair Go!
Your user name and password are put in at login time.
Sadly, with jetstream/adsl it resides in the ADSL modem, so you dont ever have to do/see it. Whoever set the modem up might/should have a record of it.

Also.. even though this topic is about connection complaints, surely the hassle/stories ppl have in trying to resolve them, and the way these problems make them feel is entirely relelvant.

I think someone should pop a link over to what's-his-face in america, to the head cheify person, explaining what the site is here and that it is a national response.. let him become aware . If he dont know, he can't kick butt?

Not that he will, but he might suggest that it isn't good for public relations and therefore is not appropriate for his future, especially as his company no longer holds a monopoly position, but the competition over here is getting tougher!

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19 years 2 months ago #40261 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
My thoughts exactly Sazzle.

*May you always have more than you want and never need more than you have.*

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