Rural Internet - Fair Go!

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19 years 2 months ago #40232 by Valmai
Replied by Valmai on topic Rural Internet - Fair Go!
Here is my saga.
I have been having a running battle with telecom for 7 years re internet connection. I have taken my computer both to neighbours and my brother in town to prove that it was not my computer or modem or ISP.
I have called them too many times to remember. I have had people out to 'fix' the problem many times. The most recent time was this Monday, the technician was wandering around for over 3 hours and telecom think its fixed now.
This afternoon I started trying to logon at 5.14pm, got on at 6.11, not too bad by my standards. Twice I got logged on and it timed out, three times I got logged on and it stopped at 1237 885 & 688 bytes recieved and just sucked its thumb in the corner.
Just an average day in my virtual world.

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19 years 2 months ago #40233 by wino
Replied by wino on topic Rural Internet - Fair Go!
We wanted a second line when we were in Nelson - ten minutes from town, in an area that had been subdivided into lifestyle blocks in the last ten years AND the subdivider had paid a hefty fee to get the phone lines supplied to each gate.. The cost to get a second line installed was $500 so I declined to have it. The contractor who I spoke to told me he got exactly the same pay for fitting a second line in our area as he did for one in town which cost $80. (Telecom lost the $30 a month for the second line rental as well as another $30 a month of toll calls as they would not discount that connection fee in any way)

As it turned out Telecom, despite being paid to put phone lines in for every lifestyle block subdivided in the valley, did not put sufficient lines in and now people who are building and moving in cannot have a phone for up to six months.

When our phone had a fault (well actually the exchange had a fault but we went through all the 'it is in the house, it is your phone or your wiring' drama) Telecom declined to redirect calls to my Vodaphone cellphone though they did to a neighbours Telecom cellphone. Their reason was they didn't think we had cellphone reception at our place (agreed it was marginal)

Moving to the BOP got the hard sell on Jetstream, yes they would check, yes I could have it, yes there was a very good deal going, just when I was getting excited they decided we couldn't have it after all.... *sigh*


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Never have a hangover - stay drunk

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19 years 2 months ago #40234 by WebWrat
Replied by WebWrat on topic Rural Internet - Fair Go!
Boy, am I sick of seeing this!

At 2030 hrs tonight (Fri) I dialed 25 times and couldn't get through ... lines busy ... again!!

I decided to do this post. It took ten minutes to do the screen shot and tidy it up and when I finished I tried dialing again ... wadaya know, straight through, first shot!

'An elephant is a mouse built by a committee!'

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19 years 2 months ago #40235 by jandon
Replied by jandon on topic Rural Internet - Fair Go!
Valmai, It would be interesting to know where the techie went while wandering about for that three hours, what he did, and whether he found the 'fault' inside or outside your boundary? Was the three hours on your property or over a larger area?
Telecom THINK its fixed now???? Whats up with that? If they think it is fixed then they clearly had identified a fault, so must know whether its fixed or not.
Webrat, I so sympathise with you on those 25 brain frassling attempts to connect. I have seen more of those screen shots than I care to remember and a few variations on that theme.'Remote computer failed to respond' 'Line busy' 'No Answer' 'Sorry, equipment too knackered to be able to handle your request'
There does seem to be a recurring theme here already- that of the telephone gymnastics we go through while seeking sevice from faults and the trouble that is gone to to identify something other than the Telecom network for any failing. There must be huge amounts of fault seeking resources wasted on these endeavours alone?

Jan - Manawatu
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19 years 2 months ago #40236 by Jack
Replied by Jack on topic Rural Internet - Fair Go!
Gidday

One way you can get better service from telecom is to put your phone through CRT of Farmlands. You then have a corporate account and get very fast service with some things like falts. Doesn't speed up the internet though

Cheers
Jack
www.kiwicraft.com

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19 years 2 months ago #40237 by jandon
Replied by jandon on topic Rural Internet - Fair Go!
Ours is with Farmlands Jack- didnt make diddly squat difference in our case, sadly. The neighbour who was an Xtra customer and with Farmlands still got treated like a mossie at a BBQ too.

Jan - Manawatu
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19 years 2 months ago #40238 by DiDi
Replied by DiDi on topic Rural Internet - Fair Go!
Did the Telecom techie leave a card with any of you and if not, why not? My expeience recently had both technicians (one to detect the fault and the second to repair the fault which was about 2 k's away from my house)leave a card with a reference number on it - in case of further problems. They gave me the impression they are meant to give them out but don't always. Worth inquiring about?

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19 years 2 months ago #40239 by Valmai
Replied by Valmai on topic Rural Internet - Fair Go!
Didi Mine didnt leave a card.
Jandon He didnt spend a lot of time on my property. He told me he found a fault(somewhere??) that went under the road. I got the impression he found more than one fault on his travels here and yonder.
Would it be possible to copy or link all the telecom whinges from other threads to this one? When we get a few more pages Im thinking about emailing my local MP with a link to this thread.

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19 years 2 months ago #40240 by just pete
Replied by just pete on topic Rural Internet - Fair Go!
well if you want to start a petition you ccan start with my name

just pete eastern bay of plenty

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19 years 2 months ago #40241 by meeganf
Replied by meeganf on topic Rural Internet - Fair Go!
[V]
Yes, another one of those Telecom stories! We have, like Jan, the 0+2 line and have had nothing but problems with it - when it rains! This has gone on for at least 2 1/2 years and have had many "repairs" and "it is fixed now" visits - so much so that I've had at least 3 months of free rental in apology. Can't fault that except if you don't have a line you don't expect to pay rent on it!

Going the Jetstream direction - the exchange is too old. Wrote to the Customer Services people prior to Christmas, wrote again in January as no reply. Complained that the people I rang at customer services had no idea when the exchange might be upgraded to enable Jetstream _ why should I assume, I wonder, that Telecom might have a PLAN to do so? Finally received a letter apologising for the delay (credit) and then saying that there is no foreseeable timeframe where the exchange might get upgraded (debit). They said that only 4 people in the echange - Sanson- had registered their interest anyway.
Next step is to write to the local paper and let people know that they should try to register their interest - at least it is a start!

There isn't any point in changing to TelstraClear either as they don't have any solutions and won't improve the lines but at least I have cheap calls (WorldxChange) and cheap and relaible ISP (ClearNet)so more fortunate than many of you

So if any of you are on the Sanson exchange - ring T'com or get on their website and register your interest!
Meeganf

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19 years 2 months ago #40242 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
Has anyone actually thought about who we are all complaining about????
TELECOM....yes, but who is Telecom????????
After all, the technicians are only employees paid to do a job, as are the voices on the end of the phone when we ring to complain.
These people are the ones who 'carry the can', but are they actually responsible for the problems? probably not, so who is?
Who is the one who makes the decisions as to which lines are upgraded and which ones are not, which area's get good reception and which ones are not worth bothering about, and so on, and so on.
I am all for getting this petition together, but maybe we should first look at finding out who "Telecom" really is and put the pressure on the 'Chief' rather than dealing with the 'Indians' ????

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19 years 2 months ago #40243 by carali
Replied by carali on topic Rural Internet - Fair Go!
Even in the few minutes I've been reading I've had to log back in three times.
Almost every month when the internet bill comes out hubby can't BELIEVE how much time I've spent surfing, BUT, that's just it, I'm not really looking at anything, it's all the waiting for things to download that takes up the time, then after about an hour of trying giving up without actually getting anything.
If telecom and the like are aware of the problems those of us on rural services have why don't they offer us a discounted service - or a couple of extra hours free a month for all the waiting and disconnections.

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19 years 2 months ago #40244 by jandon
Replied by jandon on topic Rural Internet - Fair Go!
I answered your post this morning skysong but the post has disappeared[:0] Got lost in the ether somewhere maybe.
Anyway, you are quite right about wondering who the complaints should be aimed at. The techies that come out are not even part of Telecom but contractors who do the job THEY HAVE BEEN ASKED TO DO BY TELECOM perfectly well. It is definitely the policy makers we need to be speaking to.
Problem is, if my experience of writing to Teresa Gattung is any indication of where that will get us, I would suggest we dont hold our breath while waiting for action. I wrote on Dec 5th 2004 and have yet to get a reply. A second letter asking for a reply is in the post now, but to be honest I dont expect much.

Jan - Manawatu
community.webshots.com/user/ewesbusy

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19 years 2 months ago #40245 by skysong
Replied by skysong on topic Rural Internet - Fair Go!
I agree Jan, however I don't think Teresa Gattung is the one we should be speaking to, regardless of the fact that she is the CEO of Telecom.
Next question, "who put Teresa Gattung in the position she holds?" It is my belief that she, like anyone else, can be fired, the person or persons, we need is the 'FIRER'
So, question #3.... who is the Firer?????
You know, one just about has to be a private investigator to get to the bottom of all this. :)

May you always have more than you want and never need more than you have.

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19 years 2 months ago #40246 by Valmai
Replied by Valmai on topic Rural Internet - Fair Go!
This is from 'Ask Jeeves'
1990
Telecom is sold to wholly owned subsidiaries of Bell Atlantic Corporation and Ameritech Corporation for NZ$4,250 million. A year later it lists on the New Zealand, Australian and New York stock exchanges.
Ameritech is one of several SBC subsidiaries, including Southwestern Bell, Pacific Bell and Cingular Wireless.
SBC is Southwestern Bell Corp. in San Antone
AND this is the guy we should send our petition to.
EDWARD WHITACRE, CEO, SBC COMMUNICATIONS

An unabashed champion of traditional telcos, Ed Whitacre is one of the savviest leaders in this new age of networks and one of the toughest competitors in the business.

How you feel about Whitacre depends on whether you're a stockholder (SBC's stock has climbed from the low $30s to more than $50 since January 1998) or a competitor trying to interconnect with SBC. SBC is a no-holds-barred scrapper that has drawn plenty of complaints from would-be rivals that say the carrier makes life difficult.

Under Whitacre, SBC has raised a few complaints of its own, using the courts to take on the FCC and derail some of the telecom reform decisions the carrier found too onerous.

While critics of telecom reform lament the merger mania overtaking the industry, Whitacre has been one of the chief architects of consolidation. SBC, a $25 billion company, has already gobbled up Pacific Telesis and SNET, an independent carrier serving southern New England. But Whitacre has another big prize in his grasp - Ameritech - and he's hoping that increasingly skeptical regulatory officials won't make him drop it.

Whitacre believes size matters in the telecom wars of tomorrow. As MCI WorldCom and AT&T continue to bulk up, so must SBC. And woe to AT&T's Armstrong, Sprint's Bill Esrey and MCI WorldCom's Ebbers if Whitacre gets the green light to offer long distance.

WHITACRE'S CHALLENGE: Whitacre has to temper his rough-and-tumble ways long enough to finesse approval of his Ameritech buyout and get the nod on long distance. With those OKs under his belt, there may be no stopping him.

The Federal Communications Commission has fined SBC Communications $23 million since December for not meeting terms of its 1999 purchase of Ameritech.

Dont know about you but Im not confident a petition to this guy would acomplish any more than giving him a bit of a chuckle if he ever saw the thing.

He/she who laughs last..
Doesn't get the joke.

Carbon-based biological unit.

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