Internet slow - computer or actual internet?

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10 years 1 month ago #37135 by Anne
Lets start off by being clear that my computer is old!!!!

BUT over the last few days my internet has been r e a l l y s l o w. When I click on a new page, it takes ages to load it. If I flick to my e-mails and back again it is usually really fast / changes to the new page as I click onto my e-mails.

So, how do I tell if the slow speed is my computer getting past it, or that my internet has slowed right down - I'm meant to have ultrafast broadband - but it sure ain't fast at the moment. My little icon down the bottom says 100Mbps - but how do I tell how fast it really is or if it is a computer problem?

Thank you to anyone who can do anything to help me!!!

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10 years 1 month ago #482336 by kate
Hi Anne

You can get a speed check from sites like this

Cheers
Kate

Web Goddess

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10 years 1 month ago #482346 by kai
chances are your browser has updated itself and is now using more memory. You can switch to one that is less memory intensive to use

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10 years 1 month ago #482357 by muri
Or else it could be a virus as well.
If you have computer specialists anywhere in the area, they can do a clean up for you,
Do you defragment your computer to clear up disk space a bit?
I have just switched to a new computer as the old one didnt have a lot of capacity. Every day I could open it up and it would do something different
Cleaning out a lot of unused files etc can also help

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10 years 1 month ago #482374 by Organix
When did you last clean out all the caches, temporary files, etc that accumulate from internet activity?

Quick and thorough way to do this is with CCleaner. This software is free from Piriform or one of the mirror sites offering it. Just be sure to have your usernames and passwords recorded somewhere as the process will cancel these from your browser.

Harm Less Solutions.co.nz
NZ & AU distributor of Eco Wood Treatment stains and Bambu Dru bamboo fabrics and clothing

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10 years 1 month ago #482380 by stumac
Restart modem and if that doesn't help check that you haven't exceeded your monthly data and had your speed reduced would be where I would start.

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10 years 1 month ago #482641 by SamDouglas
I usually suggest - in this order (stop if the problem is resolved after any step).

1) Restart your PC - you might be running apps in the background you don't realize
2) Restart your Cable Modem / DSL Router (just turn it off at the wall, wait 5 seconds and turn back on)
3) Did you install any new apps recently? if so remove them if you don't need them.
4) Free up space - you could be running low on disk space which windows may need to use as temporary storage - so remove any software you dont need - control panel - add/remove programs.
5) Run some clean up utilities - e.g. ccleaner, glary utilities to remove any spyware
6) ensure you're not running more than one antivirus program - uninstall any old ones - i recommend not using any paid for ones and just using Microsoft Security Essentials (built into 8 now too).
7) check you're not running a lot of programs at startup. Hold down Windows key and press R - type msconfig in the box and press ok. make sure stuff you dont need isnt running at startup. just uncheck the things you know you dont need to be running.
8) Last resort is to backup everything to an external hard disk and just wipe the computer. I tend to do this every 6-12 months or so anyway. If you have a really old computer and only use it for email and browsing the internet you're better off using Linux - eg Ubuntu which runs much faster on old hardware but might take a wee while to get used to...

In the past I would have recommended looking at getting more memory, putting in a bigger HDD etc - but these days PCs are so cheap its probably better to just buy a new one every 3-5 years.

Cheers

Sam

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