'DNS Resolution Error' on my mobile phone

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11 years 2 months ago #34621 by helen55
I've got a Nokia mobile phone and am a Vodafone prepay customer.
Until today I've never had any problems accessing my Xtra mail account on my mobile phone. However, when I tried to check my emails when I was in town today I got the following message "An error occured while trying to get the page: Http 113 - The requested address can not be found (DNS Resolution Error).

I am still getting the error message when I try to access my email account. I'm also getting the same error message on other but not all websites.

I've cleared the cache but can't think of any other settings to adjust,

Is anyone else having this problem. Or can someone advise how I can fix the problem?
Thanks

Helen

Living on a 7 acre property near Oamaru I currently have 5 wonderful Standardbred horses, 8 alpacas, 6 former battery hens, 1 labrador and 8 cats. I eat only plant based food and love trying new plant based recipes. Retired from the paid workforce in December 2019 and have never been busier!!

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11 years 2 months ago #455717 by Aquila
Can you enter your own DNS settings? If so use 8.8.8.8

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11 years 2 months ago #455734 by Akzle
Replied by Akzle on topic 'DNS Resolution Error' on my mobile phone
not sure whut vdfn is. phone customer support and ask.

else set "automaically resolve DNS", clear any you have (even if they were auto assigned)

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11 years 2 months ago #455741 by Aquila
8.8.8.8 is googles DNS address which will never go down, so many redundancies built in so google never dies.

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11 years 2 months ago #455753 by Hawkspur
When all else fails on a phone, try a forced reset by removing the battery while the phone is on, wait a minute or two then put it back in.
It may not help with this, but it doesn't hurt to do occasionally.

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11 years 2 months ago #455754 by Aquila
Turn the phone of before you take the battery out if you have a smartphone. It'll make no difference too the phone but lots of apps get corrupted by not shutting the phone down.

Have you installed an app recently that stopped the phone from working?

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11 years 2 months ago #455822 by Akzle
Replied by Akzle on topic 'DNS Resolution Error' on my mobile phone
i'll second that. not powering down before popping the battery CAN corrupt your SIM card (and there aint sh*t that vodafone et all will do about it) not to mention the potential risk to firmware and software and memory read-writes...

as far as google goes - if i access via an ipv4, i can't reach any google servers, youtube, gmail etc, (and best - their damn ad server!) so couldn't get their DNS...

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11 years 2 months ago #455892 by helen55

Aquila;456870 wrote: Can you enter your own DNS settings? If so use 8.8.8.8

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I couldn't find anywhere on the phone where I could enter DNS settings but out of the blue I was able to access my 'xtramail'. I have no idea why the phone was playing up and I'm keeping my fingers crossed that it doesn't happen again.

Thank you to everyone who offered suggestions as to how the problem could be fixed :)

Living on a 7 acre property near Oamaru I currently have 5 wonderful Standardbred horses, 8 alpacas, 6 former battery hens, 1 labrador and 8 cats. I eat only plant based food and love trying new plant based recipes. Retired from the paid workforce in December 2019 and have never been busier!!

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11 years 2 months ago #455965 by ccrk9
Yes, happens to me all the time. Some times it sorts itself out other times it dosent. Its not email I loose. Just cant get into some sites. I am also on Vodafone prepay and have a Nokia smartphone. WARNING - do not update the Nokia software for your phone. I have lost all email access since doing this and am still trying to sort it out. I did a back up on my phone before I updated but it dosent backup software. And once you upgrafe your software, as a general rule you cant go back to the old version.

The greatest fine art of the future will be the making of a comfortable
living from a small piece of land. ~ Abraham Lincoln ~

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11 years 2 months ago #456077 by helen55

ccrk9;457144 wrote: Yes, happens to me all the time. Some times it sorts itself out other times it dosent. Its not email I loose. Just cant get into some sites. I am also on Vodafone prepay and have a Nokia smartphone. WARNING - do not update the Nokia software for your phone. I have lost all email access since doing this and am still trying to sort it out. I did a back up on my phone before I updated but it dosent backup software. And once you upgrafe your software, as a general rule you cant go back to the old version.


Thanks for that tip :)

Living on a 7 acre property near Oamaru I currently have 5 wonderful Standardbred horses, 8 alpacas, 6 former battery hens, 1 labrador and 8 cats. I eat only plant based food and love trying new plant based recipes. Retired from the paid workforce in December 2019 and have never been busier!!

Please Log in or Create an account to join the conversation.

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