Internet/Computer palaver... it's back!
Grant, Wyseyes, anyone?? I can go into the long version if anyone is having trouble sleeping [}

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Oh, and when anyone but an expert says to reload windows, (especially when they can't get their own allocated task to work), ignore them.
Can you borrow a laptop or another computer and try dialup from it on your phone line? That will indicate if it is your computer or not.
I see you shiver in anticip......................................................................................ation
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good plan, might have to get mum over with her computer....
the guy said it must be a virus or something, but like i pointed out to him the computer was logged out and turned off in the 5 hours between the dial up working and it not working, and then he said that windows must be corrupt, sorry, internet explorer and outlook express must be corrupt and that is why they needed reloading. basically he couldn't be arsed helping me any more.
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Yeah, it's a load of bollocks, very disappointing. Which ISP is this [?]quote:Originally posted by oskatd
the guy said it must be a virus or something,...then he said that ...internet explorer and outlook express must be corrupt and that is why they needed reloading...
Another suggestion is that you take your PC somewhere else and try dial-up from there. So long as you use a residential line, there is no charge.
What is happening with your Broadband Oskatd [?]
Where did you get to with that [?]
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Yes, might be easier to lug CPU to neighbours rather than get mum to come all way over with her laptop.
Arh, the BB Grant. Well, trying to summarise. On my daily chat with telstra help on Friday, I got a guy who promised me that there would be a telecom technician at my place on Saturday morning to check everything from our end. Waited til lunch time, decided to go to town (leaving hubby at home), saw telecom technician outside telecom box down road (one there almost permanently it seems). stopped to ask him if he was coming to my house on his travels, he checks with telecom, there is no fault reported. he also went on to say he lives at te puna and is 6.1km from an exchange and gets speeds of 1600 whatever it is - and that although they recommend you be less than 5km from an exchange, as long as it you are less than 7km you should be OK, although speed suffers. anyhoo, went home and rang telstra, who proceeded to tell me that i wouldn't be getting a technician at home, they don't do that, and given that i am 5.6km from exchange i shouldn't have been given BB. Now given that Telstra have been taking my $$ for BB for the last 18months, and the majority of that time it has worked well, at low speeds, but I accept that, I was a tad annoyed at this. He basically said that was it, did i want dial up - to which i said yes, being slightly desperate after a week without internet. So who knows what answer I will get on my daily call today. Frankly all I want is my BB connection back. dial up sucks the big one.
If i lived a couple more metres up the hill, I'd have line of sight for EOL and i could tell telstra what to do with their BB.....
So, what to do?? thoughts or suggestions, polite please!
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He moved house last week, and his home phone and broadband got to the new house before he did. No waiting 6 weeks like my last shift. (admittedly he only moved to the house next door, but he did move).
As to the "I don't want to move email addresses" argument, think about which is less hassle? - sending a short email to all your contacts saying "here is my new email address", or wallowing in the murk of Connection Failed?
I got a gmail account the other day. Was pleasantly surprised that one option was to forward every mail to another address. So I set it to send mail to my current address. If my current address changes, one change in gmail will redirect it for good. Now I will only give out my gmail address.
I see you shiver in anticip......................................................................................ation
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Are you willing to look at a move to Xnet Oskatd [?]quote:Originally posted by oskatd
So, what to do?? thoughts or suggestions, polite please!
Last I heard, they have a waiting list for new connections until about this Wednesday 23rd Jan, but if you are interested, I will contact their Operations Manager and ensure that you get top priority given the bad run you have had with Telstra.
If you decide to go this way, there won't be any need to deal with Telstra again. Xnet will inform them that your connection has been switched and you will need to keep an eye out to make sure that Telstra stop billing you.
There is NO Connection Fee and NO Minimum Term with Xnet, so you have nothing to lose by giving them a try.
What do you think [?]
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The only problem I have, is that because we are so far from the exchange I think that some people won't even consider giving me BB....
Before I make any rash decisions, will take a look at Xnet - i take it they have a website.....
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Details on Xnet's Broadband plans are here:quote:Originally posted by oskatd
Before I make any rash decisions, will take a look at Xnet - i take it they have a website.....
http://www.xnet.co.nz/hsi/
Regarding the phone line:
You have 3 choices:
1) Leave your phone line rental with Telstra
2) Move it back to Telecom
3) Sign up for Xnet Fusion which uses VoIP for your phone calls and no separate phone line rental at all
Given that you are so far from the exchange, option (3) might not be the best idea.
Option (2) will cost $50 to get "re-connected" to Telecom -- what a joke, you are already connected for goodness sake. Even though you pay your line rental to Telstra, it is still a Telecom line. It is so stupid of Telecom to insist on this $50 fee.
So I would recommend Option (1). This is what I did. Just left my phone line rental with Telstra and everything else goes through Xnet now.
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I see you shiver in anticip......................................................................................ation
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Hopefully it won't, given that you had Broadband installed and working for 18 months. If it worked for that long, why won't it work now [?]quote:Originally posted by oskatd
So would my seemingly dodgy connection and distance from th exchange not count against me? I guess I need to buy a modem too...
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Just another thought: Why can't you put an aerial on a 2 metre high mast on the top of your house [?]quote:Originally posted by oskatd
If i lived a couple more metres up the hill, I'd have line of sight for EOL and i could tell telstra what to do with their BB.....
This would definitely be more reliable than wired broadband.
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