ClearNet

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11 years 10 months ago #24126 by Simkin
ClearNet was created by Simkin
Yesterday one of those door-to-door reps called and signed us up for ClearNet. We are with Telecom at the moment. We were promised ultra fast Broadband, a free mobile phone and a larger 'local = free' calling area. For us the drawcard is the fast broadband.

Is it really as fast as they say? Or will it go slower as they sign up more new customers as it gets overloaded like Telecom? Any experiences out there?

We can cancel the contract within 7 days so still time to think about it.

What I didn't like was that he said (before we let him in) that within 2 to 3 months ClearNet is looking at putting in fibre optic cables in our area - but only if enough people sign up. Once everything was ready to sign and there was nothing about the fibre optic connection on the contract we questioned this and he said 'I didn't say that' with a 'winky' smile. We didn't think it was true anyway - it would take a lot longer. We signed anyway as there are those 7 days :D

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11 years 10 months ago #341804 by kiwi_jon
Replied by kiwi_jon on topic ClearNet
Simkin,

I don't where in Canterbury you are or where your nearest exchange is (assuming near Chch and it's environs) but the reality is that you probably won't notice any difference in broadband speed. Your broadband will most probably still be carried over Telecoms network unless TelstraClear have infrastructure in your area which it sounds like they don't yet.

Is the 7 days contract cancellation policy from the time of contract signing or from the time the new service is provisioned?

The reason I ask is that you may find you are locked into the contract before your service is provisioned and you test the service.

The speed of your ADSL broadband is dependent on a lot of factors, the backhaul network congestion/contention rates, exchange equipment (ASDL/ADSL2+), condition of the local loop copper network, condition of house wiring and lastly the ADSL router.

As an example, my ancient ADSL router died last week and with the new router my download speed has increased from 4-5Mbits/sec to 10Mbits/sec.

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11 years 10 months ago #341807 by Simkin
Replied by Simkin on topic ClearNet
Thanks, Kiwi jon,

the 7 days is from date of signing so no chance to try it out before cancelling.

Telecom has two tiers in broadband download speed I think. The one we have is the lowest, we got it so that we can use the computer AND the phone at the same time. We were made believe by the rep that clearnet will provide us with the equivalent of Telecom's fastest broadband speed if that makes sense? I'm not a specialist by any means here. Telecom's fast bradband option is too expensive for us to consider getting and Clearnet say they are going to provide it at basically the same price as Telecom's slow broadband. True?

We are in Christchurch city.

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11 years 10 months ago #341814 by FencerMan
Replied by FencerMan on topic ClearNet
Hey Simkin, we are with Telestraclear, and although I cant comment on your technical questions, I love them simply for the price, and customer service!

We have only been with them 6 months, and its only $105/month for us for phone line, and 25Gb internet, which we only use half of.

Also their national toll rates are quite reasonable at $2.75 for up to two hours.

And my most favourite part, above anything else, in comparison to Telecom, they actually answer the phone, and are helpful if you need to ring them about something!

Do something.

Either lead, follow, or get out of the way.

'Ted Turner'

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11 years 10 months ago #341823 by GrantK
Replied by GrantK on topic ClearNet
After doing a bit of research into this, I think that the "faster" Telecom service you are referring to is the "Pro" plan which certainly is quite expensive @ $80 per month. The only difference in speed of the Pro plan compared to your existing Go/Explorer/Adventure plan is this:

- Interleaving on Pro is turned OFF.

Technically, it is possible for you to experience a slight speed difference with interleaving off, but you need a very good line to do it. The main benefit of having interleaving switched off, is that it reduces the "Lag"; which is important if you are a gamer. For anybody else, it is unlikely that they would notice any difference.

The main benefit of Telecom's Pro plan therefore is the higher 40GB data allowance, and the ability to purchase extra data for the quite reasonable cost of $2 per GB. The lower-grade plans don't let you do this; if you go over the allowance, your connection is throttled until the end of the billing period.

In order for me (or anyone else) to do a blow-by-blow comparison of your new TelstraClear plan with Telecom's offerings, you would need to post the name of the plan. However, here are some guidelines with regard to TelstraClear (TCL) vs. Telecom:

- TCL have a number of "unbundled" exchanges in Christchurch. If you are fortunate enough to be served by one, you will probably be able to get better service for a cheaper price than what Telecom have to offer.

- TCL have in places installed their own fibre to the unbundled exchanges, thereby increasing performance even more, and bypassing the Telecom network entirely. I would say this is what the rep. was referring to when he mentioned the possibility of fibre going in. Definitely a plus if you can get onto a TCL fibre :)

- If none of the above apply, and TCL are serving you via a wholesaled Telecom connection, it is still likely that you will get better value for money, especially where phone services are concerned. TCL have offered the "Big Backyard" plan for quite a while, and it is an excellent idea instead of having umpteen separate little "Local Calling" areas, outside of which you are stung for a toll call by Telecom. Big Backyard is highly recommended for many rural dwellers :)

- The main criticism I have seen levelled at TCL over the past couple of years was their very poor response to Customer Support calls, Helpdesk etc. However, from what FM said above, this may well have been addressed. It certainly beats getting put through to Manila whenever you have a problem, as is the case with Telecom ... or Egypt in the case of Vodafone [xx(]

When it's all said and done, I don't think you will go too far wrong with TCL. I had good experiences when I was a customer of theirs some years ago.

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11 years 10 months ago #341831 by DiDi
Replied by DiDi on topic ClearNet
Simkin - not sure of all your details and what you are after but it may pay you to read this first: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=62416

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11 years 10 months ago #341832 by FencerMan
Replied by FencerMan on topic ClearNet

GrantK;330264 wrote:

- The main criticism I have seen levelled at TCL over the past couple of years was their very poor response to Customer Support calls, Helpdesk etc. However, from what FM said above, this may well have been addressed. It certainly beats getting put through to Manila whenever you have a problem, as is the case with Telecom ... or Egypt in the case of Vodafone [xx(]

When it's all said and done, I don't think you will go too far wrong with TCL. I had good experiences when I was a customer of theirs some years ago.

As I said, I have only been with them for 6 months so perhaps they decided to improve their customer service?

I like the fact it is still the old style "push 1 for ****, push 2 for ****" etc rather than "I can understand words and phrases blah blah blah" and then the maybe 3-4 times I have had to phone them I have never been on hold for more than a minute or two :)

I should also point out I have been a customer of Telecom previously and will never go back if I can avoid it!

Do something.

Either lead, follow, or get out of the way.

'Ted Turner'

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11 years 10 months ago #341833 by GrantK
Replied by GrantK on topic ClearNet

DiDi;330273 wrote: Simkin - not sure of all your details and what you are after but it may pay you to read this first: http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=62416

Yes, I saw too DiDi, but you have to keep in mind that it's written by a Telecom employee. While I don't condone the use of high-pressure selling tactics from door-to-door salespeople, the claims made in the script are quite correct if the prospective customer lives with the coverage area of TCL's cable network:

http://www.telstraclear.co.nz/residential/network-maps.cfm

Quite simply, it is the best residential internet service in NZ, but coverage is very limited, and I automatically assumed Simkin wouldn't be eligible as I thought she lived in a rural area. However, Inger says this is not so, therefore it would pay to check the Christchurch coverage map to be sure.

If Simkin is in the coverage area of TCL cable, then there is no question, the broadband speed will be superior to anything Telecom could offer.

If she isn't in the coverage area, but is served by an unbundled exchange, the speed may be a little better than Telecom, or it may be a little worse, depending on whether she is currently served by a roadside cabinet or not.

If she isn't served by an unbundled exchange then that means TCL will serve her via Telecom's wholesale network, and the speed will be exactly the same.

Much more important than speed here I think, is the value for money proposition. Households that use a lot of data with Telecom have no choice but to switch to the Pro plan, and it is very expensive for what you get. Telecom also don't offer the Big Backyard phone calling plan, but instead have offerings such as "Talk it Up" which may not be the best fit for people who make a lot of shortish calls outside their local area.

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11 years 10 months ago #341852 by DiDi
Replied by DiDi on topic ClearNet
Good advise Grant. I know I am not in Teltra's area so not a lot of knowledge of what they can and can't do. I really put it up so Simkin could and would check it out further. Ringing Telstra's call centre would be a good idea to confirm the offer is available to her as you pointed out.

I'm on Vodafone and with the number of calls I make to friends and family, I have yet to find a cheaper option and having recently had a run in with them, everything is now flying again. Now for how long is the big question. Laugh

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11 years 10 months ago #341854 by FencerMan
Replied by FencerMan on topic ClearNet
Didi how are you not in a Telestra area if I am?

Do something.

Either lead, follow, or get out of the way.

'Ted Turner'

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11 years 10 months ago #341869 by GrantK
Replied by GrantK on topic ClearNet

FencerMan;330298 wrote: Didi how are you not in a Telestra area if I am?

Neither you nor DiDi are in the area covered by TCL's cable network FM because it doesn't operate in Auckland :(

However, you can both use their services via the phone wires which run to your gate. Access is then provided via Telecom's wholesale network, or via TCL's equipment at an unbundled exchange if you happen to be in an area that is served by one.

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11 years 10 months ago #341870 by FencerMan
Replied by FencerMan on topic ClearNet
Ah well im right in Pukekohe on Station road, where as Didi is a little further out...not sure if that makes a difference...

Do something.

Either lead, follow, or get out of the way.

'Ted Turner'

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11 years 10 months ago #341874 by GrantK
Replied by GrantK on topic ClearNet

FencerMan;330316 wrote: Ah well im right in Pukekohe on Station road, where as Didi is a little further out...not sure if that makes a difference...

I just checked Orcon's and Vodafone's websites, and they don't have any unbundled exchanges in that area. So I don't expect that TCL do either.

Which means that you are connected via Telecom Wholesale.

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11 years 10 months ago #341878 by FencerMan
Replied by FencerMan on topic ClearNet
Grrr

Do something.

Either lead, follow, or get out of the way.

'Ted Turner'

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11 years 10 months ago #341883 by ronnie
Replied by ronnie on topic ClearNet

GrantK;330264 wrote: - The main criticism I have seen levelled at TCL over the past couple of years was their very poor response to Customer Support calls, Helpdesk etc. However, from what FM said above, this may well have been addressed. It certainly beats getting put through to Manila whenever you have a problem, as is the case with Telecom ... or Egypt in the case of Vodafone [xx(]

When it's all said and done, I don't think you will go too far wrong with TCL. I had good experiences when I was a customer of theirs some years ago.


I had cause to speak to someone at Telecom (call centre) today. As I was making a complaint, I was quite quickly put thru to someone who was definately a kiwi. Even so, he had no idea how to deal with my complaint and did not help matters at all. Will be interesting to see if a supervisor rings me back in a couple of days. If not, I will be seriously looking at changing providers. But I suspect that may not be as easy as that, as the new place we are wanting to shift to is in a fairly isolated, very small town and I would be surprised if it is serviced by anyone but Telecom.

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