Computer question - Outlook junk mail sorter

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14 years 6 months ago #2363 by hilldweller
Help! How do I stop Outlook sending legitimate emails to the deleted items folder? I've had a look at Organise/Edit Junk Mail function which allows me to add or remove senders from the 'junk' or 'adult content' lists, but these senders aren't on those lists. Why are they being deleted? I'm starting to miss important messages.

hilldweller

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14 years 6 months ago #71777 by GrantK
I've never had much luck with the Junk mail function in Outlook although I have to confess that the last version I used was Outlook 98 [:I]

Since then I've always stuck with Outlook Express as it's simpler and does all I need. Mail Rules work flawlessly compared to the convoluted mess that is Outlook Junk Mail [V]

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14 years 6 months ago #71787 by ame
I'd suggest you dump Outlook and install Thunderbird. It does have a junk mail filter, but it is configurable and 'learns' over time. Aside from that Thunderbird has many advantages over Outlook.

A

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14 years 6 months ago #71825 by wyseyes
Hilldweller, what is your Junk Level set at? In Outlook, goto Tools, Options and Junk Mail. I have mine set to Low, that gets most of the crap. There are fleeting wanted emails which end up in the Junk folder, just select and hit the "Not Junk" button on the toolbar, it shouldn't do it again.

I see you shiver in anticip......................................................................................ation

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14 years 6 months ago #71828 by ronnie
HD, are you with xtra??? I was recently having the same problem - missing emails I know had been sent.
When I rang Xtra, they sent me to the Yahoo/Xtra home page, click on webmail and go from there. I found all my missing emails, plus about 2500 junk ones to wade thru. Just as well I did wade thru them as several legit ones were in amongst them[:I]

I now check this folder each day.

cheers
Jan

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14 years 6 months ago #71852 by hilldweller
Ronnie - no I was with xtra (and was losing stuff) but changed to xnet. All the xtra stuff gets forwarded to the xnet address so I get it, but it goes straight to deleted items.

Wyseyes I think I must have a different version of Outlook from your one. Tools/options doesn't take me to junk mail. Organise junk mail doesn't give me any settings options though it does offer me downloads from the outlook site - do you think I should do that?

hilldweller

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14 years 6 months ago #71883 by wyseyes
OK, goto Help, then About Outlook. What is it, and what version?

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14 years 6 months ago #71943 by hilldweller
Microsoft Outlook 2000 SR-1 ?

I'm surprised it's that old - the computer is much newer than that.

hilldweller

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14 years 6 months ago #72030 by wyseyes
Humm, I wasn't aware that Outlook 2000 had junk filtering, so no help from me there. I don't know if I have it somewhere to install, and I fear killing my 2003 install (and all my emails). Can you turn the junk filtering off?

I see you shiver in anticip......................................................................................ation

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14 years 6 months ago #72038 by hilldweller
Thanks yes I'm pretty sure I can turn it off, so will try that for now. Might be time to upgrade my software I think.

hilldweller

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14 years 6 months ago #72048 by GrantK

quote:Originally posted by wyseyes

Humm, I wasn't aware that Outlook 2000 had junk filtering...

Even Outlook 98 has junk filtering but it performs in a similar crappy way to what HillDweller has described [xx(]

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14 years 6 months ago #72078 by wyseyes
Oh, so the words "Junk Filtering" is descriptive of the actual process, rather than describing intended results.

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14 years 6 months ago #72082 by GrantK

quote:Originally posted by wyseyes

Oh, so the words "Junk Filtering" is descriptive of the actual process, rather than describing intended results.

LOL :D :D :D You're onto it!

The other thing I discovered with Outlook 98 is that there is no way to view the Source Code of a message, unlike OE which makes it very simple. I use this function a lot to determine where a message has come from and how it reached me, so I was very annoyed to find that Outlook 98 didn't support it.

Since that time I have not bothered looking at later versions of Outlook, as OE meets my needs pretty well.

There is just one reason Outlook 98 still sits on my Office PC and that is for automated e-mailouts as others have mentioned. OE has never supported importing Contact Lists the way that Outlook does (via Comma Delimited Format or CSV), so I keep it on one of my PCs just for that purpose.

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14 years 6 months ago #72089 by hilldweller
LOL Wyseyes! Sounds like my system is working exactly as its makers intended :)

hilldweller

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