can anybody help with my printer!!

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12 years 2 months ago #22451 by the old ram
We have a HPphotosmart 3310 and last week it told me that the light blue was empty,OK,says I,off to the shop to get a new one(hp).So I put it in and it tells me that the new is empty and freezes the damm system!!So now I can only transfer photos from the camera,no scan,no copyand no fax,as it wont leave the in is emptyand the ! is flashing all the time.
If someone can help they will be a friend for LIFE :confused: Cheers and Beers Frank

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12 years 2 months ago #323090 by Stu_R
Hi Frank
Um my parents have one of that model on their system over in Palmerston north ... the dam thing caused similar grief for them.
I went over there un-installed the bloody thing, and re-installed it ... and lord knows why, but it hasn't been a problem for a while now, and prints ok , scans all the drama
:) might be worth a try ... no idea if it will work same as with the olds one

5 retired Greyhounds ( Bridgette , Lilly, GoGo,Sam and now Lenny) 15 friendly sheep all of whom are named and come when you call them :) , 2 goats, Mollie and Eee Bee :
Olive trees , .. old bugger doing the best he can with no money or land :)

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12 years 2 months ago #323094 by GrantK
I had an HP OfficeJet a few years back, and the driver software was the worst ever, doing similar things to what you guys have mentioned. Needed to uninstall and reinstall several times.

Also, the paper feed on our HP was just the pits -- it was always misfeeding. For these reasons, I would never again buy an HP Printer. In the old days, the HP Laserjets were one of the best available printers, at a reasonable price. But it seems that things have gone way downhill from there, and now they are rubbish IMO.

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12 years 2 months ago #323098 by arnie.m

GrantK;308959 wrote: I had an HP OfficeJet a few years back, and the driver software was the worst ever, doing similar things to what you guys have mentioned. Needed to uninstall and reinstall several times.

Also, the paper feed on our HP was just the pits -- it was always misfeeding. For these reasons, I would never again buy an HP Printer. In the old days, the HP Laserjets were one of the best available printers, at a reasonable price. But it seems that things have gone way downhill from there, and now they are rubbish IMO.

Same problems with the one I was using in an office, so agree would never have one at home here.[:(!]

arnie
88 Valley
Nelson

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12 years 2 months ago #323100 by DiDi
Hi Frank. Now given you are a bloke... did you read the instructions? Maybe you have to prime it somehow for the new cartridge to be recognised. Or ... did you click it in properly? Or ... did you check you were given the right one by the seller? Or... all the blokes above are right and I know nothing as I have never owned a HP printer.

Don't forget the Consumers Guarantee Act has you well covered if the machine is not performing as can be expected - "not going" - grin would be a prime example.

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12 years 2 months ago #323107 by GrantK

DiDi;308965 wrote: Don't forget the Consumers Guarantee Act has you well covered if the machine is not performing as can be expected - "not going" - grin would be a prime example.

Given that a brand-new printer of the latest model is only $279 DiDi, and better-quality (IMO) competing brand printers can be had for as little $99, I sincerely doubt anyone would find it worth their time and trouble to invoke the CGA, over something of such low value.

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12 years 2 months ago #323109 by the old ram
Thanks HEAPS!!But the next question IS,how do I un-install it??Is it through the control panel in my PC?? Do I just delete all the HP programs and reload the disk ??I see on there web site you can down-load updated drivers(whatever they are ?)Again ,thanks for your help so far,regards FRank and Jenny

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12 years 2 months ago #323111 by Stikkibeek

the old ram;308975 wrote: Thanks HEAPS!!But the next question IS,how do I un-install it??Is it through the control panel in my PC?? Do I just delete all the HP programs and reload the disk ??I see on there web site you can down-load updated drivers(whatever they are ?)Again ,thanks for your help so far,regards FRank and Jenny

No don't just delete, as that will leave stuff behind that could still get in the way.
You can go through the control panel and identify the printer and then click that and go uninstall software. Or if you are lucky, there will be a direct access on your start menu/all programmes with an unistall for the printer. You might have to reboot to make the computer learn the printer is gone. Then insert your software disk for the printer and go through the install process again.

Did you know, that what you thought I said, was not what I meant :S

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12 years 2 months ago #323112 by the old ram
TO DIDI,Please dont be to hard on me ,thinkof me as if it was your grandfather asking the question,LOL,Frank

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12 years 2 months ago #323114 by GrantK

the old ram;308975 wrote: Thanks HEAPS!!But the next question IS,how do I un-install it??Is it through the control panel in my PC??

Yes, you need to Un-install, not simply delete.

If you are running Windows XP: Control Panel | Add or Remove Programs

For Vista or Windows 7: Control Panel | Programs and Features

Then scroll down the list until you see HP Photosmart or whatever it is called. Assuming you don't have any other HP equipment, it should be the only "HP ..." in the list.

Then click Un-install and follow the prompts.

Best idea is to Restart after Un-installing with the printer unplugged.

Then put the CD in and Re-install, or you could download the new drivers from HP's website (best idea if you can find them).

Finally, plug in the printer again, and you should see a few messages pop up saying that "New Hardware has been found" and if all goes well, a short time later you should see "Your new hardware is installed and ready to use".

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12 years 2 months ago #323117 by DiDi
Grant me darling - the CGA should be able to be invoked as simply as saying "This piece of whatever is not doing as it should so I want my money back". Given that this sounds like the first cartridge change Frank has done, I was picking he has not had it long. See - there is method in my madness! [;)]

Better still, you can then recommend a cheaper better printer and it will be a win win situation. [^]

We need a tongue in cheek thingie so I can plaster it all over my threads. Frank - old? Me hard? Never! :D

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12 years 2 months ago #323128 by the old ram
DIDI:Its not the first time I have changed a ink cartridge,in the past everything just worked!!Dont worry I didnt have my feelings hurt by your comments,some girls just have to try and be funny(Jenny laughted anyway she thought the comment was great)Frank

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12 years 2 months ago #323134 by ronnie
Anyway Didi, I don't think the CGA applies to our cousins across the ditch[;)][;)][;)][;)] :D

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12 years 2 months ago #323140 by the old ram
Still need more HELP!!grantk and stu r:I removed everything and re loaded,but the problem is that it did not wipe the printer memory,any ideas??If you solve this one I will owe you a big drink!!If anyone can help,I wil try anything,regards Frank

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12 years 2 months ago #323144 by GrantK

the old ram;309008 wrote: ...the problem is that it did not wipe the printer memory,any ideas??

When you say: It did not wipe the printer memory, do you mean it is still trying to print the same document?

Or is it still saying it doesn't have any ink?

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