I just so have had it...................

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12 years 9 months ago #19983 by Hestia
Wrote a long thread and it just diseaperead,,,,,,

When hubbied died I did see the local AA agent to get the cars in my name.
I was worn out and told that hubie used to lok after all paper work and that it had been a long year with me only looking after hubie with bad cancer.
The AA agent looked at the paper work I had and then took out a form from behind the counter and filed it in for me and then said: sign.
I did sign without reading the top of the form.

One car has been sitting since october last year,,it had the trans totaly done up and then the engine needed some work and I have put some 4-8.000 dolars in to the car.
Now car was ready and it has been hard for me to pay garage and parts.
Took car to WOF and they said it is fine will pas thru,,BUT the car does not exist!!!!!!!!
The AA agent did not put it on exemption but did de register it!!!!
the car does not exist any more!
I have put many thousands of dolars in to a car that never can be used!!
I did contact LTSA and told of hubie, long year of cancer and his death and that I asked the AA agent for help and was provided a form and also filled in and that I did not read and just sign.
LTSA said they could reverse this if agen confirmed.
AA agent said that they never hand out forms from behind the counter and never fill in,,,what!?!?!
They refuse to confirm and LTSA wil not let me regisetr this car.

I have a car that I sepnt money on doing up and this AA agent did give me the form and fill it oin and ask me to sign it!!
THis form says hand in the reggo plates or tell why not.
Agent never asked me to hand in plates!
I do not know what thye did tick as reason for no plates handed in.
That it can be so easy to get a car off the road and without handing in the plates!!!
LTSA won't help me since AA denies this ever hapened.
AA says they believe their agent stating they never give out forms from behind the counter and never fill in..
I asked what about me being long time customer,,don't they believe me?!??!

I have since then heard other stories about this AA agent,,many things has happened at this agents office,,pluss that they use their AA agency for selling second hand stuff that is hanging over the AA sign in the AA shop..

I have a car with good trans and engine,,and can never ever use it again.....any ideas??
I am so tired so it can't be described in words,,getting kicked over and over again...

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12 years 9 months ago #295447 by Pumpkingirl
Hestia, I'm sorry you've had this trouble on top of all your other stresses.

It is possible to reregister a vehicle and the AA should have explained how this was possible. Whoever you have been dealing with has put you totally crook and given you completely wrong information, and I would be going somewhere else for help. I would also be writing a letter of complaint to the AA CEO.

Unless your car is unregisterable because it would not pass a warrant or has been written off, you CAN reregister it.

Here is what the LTSA says about it:

www.landtransport.govt.nz/factsheets/09.html

I would be taking it to a testing station - get them to give you a quote first on what you would need to pay to reregister your car. If no work is required on the car to get it to WOF standard, then it should be just the fees.

I would deal with the rest of the crap involved in this after you have a properly registered car, if they are not showing any interest in helping you at the moment.

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12 years 9 months ago #295461 by Hestia
I have sent a letter to AA,,,(and phone calls)
Same with LTSA.
LTSA says they do not act until AA confirms they have done it in error.
AA has clearly stated their agent denies ever giving me that form and ever filling it in for me,,.
Waht does the NZ police think of people being allowed to de register cars at A without handing in the reggo plate????
I have been told that I can register the car again,,to a cost they can not tell me but it will be heaps.I have asked and only get link and told this is only way to do this when agent denies,,,what a bureau-crazy...
when I told the story they said they can,,snap fingers,,and sort it within 5 min,,but just won't do it...because this AA agent says it never has happened!!!

Same agent that I have been told done other errors.....

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12 years 9 months ago #295464 by Pumpkingirl
So you need to take it somewhere else, not the AA, and get a quote. Any testing station will be able to do that for you. The reason they won't give you a price is because usually cars that have been deregistered have been badly damaged or can't reach WOF standard.

What do you want to do Hestia? You could stomp up and down at the AA but if they are denying it, and you can't prove otherwise, that won't get your car back on the road.

I doubt it's going to be more than the replacement value of a new car, so why not get a free quote from a testing station. Then at least you know what you're dealing with.

Dealing with what the AA agent did or didn't do is a separate issue to getting your car back on the road and legal.

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12 years 9 months ago #295466 by Ghilly
Go to Fair Go. Sounds like this little creep could do with sorting out and they are just the people to do it. They've had heaps of people who have been lied to, scammed and tricked and they seem to be able to find more people who have had dealings with a dodgy character besides the one complainant that comes to them.

This bloke seems like a real iffy sort. Is he running an AA branch or a second hand shop? I'm not sure about the legalities of that.. I guess it depends on the AA rules.

This sounds like just the sort of case Fair Go could sort out for you. Sometimes it takes being in the spotlight of the media for these oiks to fess up.

I hope it is sorted out for you very quickly, gods know you've had more than you fair share of grief without some git stuffing things up.

Yakut

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12 years 9 months ago #295468 by Pumpkingirl
Ok, just rang my local VTNZ.

A deregistered car first needs to pass a Compliance test - this is an all day test and costs $455. If it passes, it gets a WOF.

If it doesn't pass its WOF, you have 20 working days to bring it up to WOF standard. If it does pass and gets a WOF, reregistration for 6 months and new plates for a 1.8 litre car (it varies depending on CC rating) is $267.91.

After that, it's just your normal rego + WOF charges as if it had never been deregistered at all.

I too would recommend Fair Go. But before you do that, I would go up the AA hierarchy - to the top I would think - explain that someone traumatised and grief-struck made a mistake and didn't understand what was happening, and could they fix it? If not, say you're going to Fair Go. The AA would look incredibly uncharitable not to deal with this privately.

When I deregistered my old car, I got a receipt - the AA should have a record of what happened that day, and I would be insisting on seeing it, because that is your proof that you were there. You have to pay a fee too, so there should be a record of this. It won't help you prove if he filled in the form, or you did, but it will prove he was the person responsible.

Hestia, could I suggest getting someone else to ring the AAs head office, speak to the CEO's assistant and get his help with this. Sometimes, if an unemotional advocate explains things, it really does get things done. On a lot of occasions, this is all Fair Go does, making for a lot stories you never see or hear about on TV.

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12 years 9 months ago #295480 by kate
Oh Hestia, I'm sorry you're having more hassles to deal with :(

I agree with PG, go higher in the AA organisation, if necessary right to the top and if that doesn't work go to Fair Go.

Good luck
Kate

Web Goddess

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12 years 9 months ago #295528 by Toast
Sorry to hear about all this, Hestia.

I agree with PG & Kate. Go to the top of the AA and definitely get somebody to do that for you. You don't need any more upsets and somebody who is detached from the situation could do that for you. You need somebody to go in to bat for you!

I would go to Fair Go, even if it does work going to the AA top brass. There could be other people complaining to FG about this fellow & your complaint would add more weight.

Keep us posted. I know it's very frustrating when you know you are in the right.

Best wishes.

[SIGPIC][/SIGPIC]Toast is the best food in the world
Whisky is the best drink in the world

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12 years 9 months ago #295541 by Kiwi303
There are laws about keeping documents, standard timeframe is 7 years. IRD uses that time frame before destruction is allowed of recipets etc of a business in case of a future tax probe into the businesses doings. Finance companies also have to keep their copies for years, and salemen have to store their sale documentation for 7 years.

Hit up head office and raise a stink, your Hubbie hasn't been dead for that long, the carbon copy of the form should still be in storage somewhere and under enough pressure from above it should be able to be produced or the office is in deep legal shit. The copy will show whether it is your handwriting or his. If it's his and he has denied publicly and on record that he did it... he should be in deep shit too :D

You Live and Learn, or you don't Live Long -anon

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12 years 9 months ago #295542 by Hawai
Yep, what Kiwi303 said. :) Ask to see a copy of the form you (or they) filled in and that should sort it out this mess in no time at all.

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12 years 9 months ago #295546 by Jen - Featherston

Kiwi303;278407 wrote: There are laws about keeping documents, standard timeframe is 7 years. IRD uses that time frame before destruction is allowed of recipets etc of a business in case of a future tax probe into the businesses doings. Finance companies also have to keep their copies for years, and salemen have to store their sale documentation for 7 years.

Hit up head office and raise a stink, your Hubbie hasn't been dead for that long, the carbon copy of the form should still be in storage somewhere and under enough pressure from above it should be able to be produced or the office is in deep legal shit. The copy will show whether it is your handwriting or his. If it's his and he has denied publicly and on record that he did it... he should be in deep shit too :D


Bang on Kiwi - take a letter, write down that you want to see your entire file within a reasonable timeframe. They should be able to produce what they have for you at the local branch - it may well be there (they may not let you copy it as it is there right to not release the form or pay to have it copied) BUT they cannot stop you from photographing it!

If they cannot produce the form the LTSA must have a copy of it. If they dont then go to the commerce commission they will come down like a tonne of bricks.

Sometimes its not only what you say, its the way you say it that counts.

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12 years 9 months ago #295566 by The Kats Place
I'm with Yakut - go to fair go.

kats
Live your life in such a way that it will be easy for people to say nice things at your funeral [;)]

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12 years 9 months ago #295581 by UsBlacksheep
Replied by UsBlacksheep on topic I just so have had it...................
Hi Hestia,
sorry to hear about your awful problems,,I worked recently at a VTNZ in as a cashier/admin....Each night all forms were filed in date order and stored. I had numerous inquires about "past" forms and HAD to produce them..which we did and if there happened to be an error either "theirs" or "ours" we had to rectify them...It was totally illegal for us to fill out forms on behalf of someone...So, if you can remember the day/week you went in they are legally obligated to get that form for you to see :)

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12 years 9 months ago #295825 by Hestia
I have printed out my original letter to LTSA and AA and done a covering letter,,I also added a letter from one of my work collegagues telling of problem she had with same agent (she got fined by police because she did not have everything ok with one of her cars-mileage diesel) Also telling of others that have had problem at same agent.

I have a working visitor from my home country that was to use this car,,sigh,,
(I am getting help cleaning out clutter in garage! :) we talk 2 weeks of daily work so far!!!)

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12 years 9 months ago #295934 by Dream Weaver
Good luck Hestia. I know you are so tierd hun, but dont let this little creep get away with it. go to the top and or Fair Go. Good luck and let us know how you get on.

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