Help...Broadband connection On & Off

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14 years 7 months ago #1778 by railview
Our broadband connection have been off every night since last Thursday. It is fine during the day but packs a sad from about 4pm right through the night. We have a timer on that switches the modem off at 2-4am (to give it a rest). Come morning broadband is fine again ie until 4 or 5pm.

We are going through the 'ritual' with Slingshot and have even bought a new modem (D-Link) just in case our old one was getting a bit tired. After hooking the D-Link on at 4.30pm yesterday, we got a minute of broadband and then were off the rest of the evening and night.

We can't get broadband at all today since we are not allowed to switch off and reset the modem as Slingshot have requested Telecom to do a line analysis for 24 hours.

We have been with Slingshot for a year and have been quite happy with their connection and have never had any problems.

Any ideas what the problem could be ? It looks as though somebody only allows us to be on during working hours. :(

Please help…..

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14 years 7 months ago #64555 by wyseyes
There is no need to 'rest' your broadband modem, modern electronic equipment is designed to be run continuously. In fact, your turning it off to 'rest' it may be contributing to your problem. It might not be the cause, but it may contribute. Slingshot may have server connecction timeouts which kick in when certain conditions are met, or not met.

You'll need to log into your modem, grab some info from the status page, and view the status log. That should tell you why you don't have connection. You should be able to see a lot of information about your line, noise levels, and where and why the modem isn't connecting. eg - The most common log entry when lost connection is something like *unable to determine IP address*, which points to Slingshot servers not doing their job.

What modem is it, what lights are on, and what changes when you lose connection?

I see you shiver in anticip......................................................................................ation

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14 years 7 months ago #64562 by railview
The original modem is a Dynalink 4 port router. The power, DSL and PPP lights remains on if we are connected to Broadband. When we cannot get connection, the PPP light stays off.

We can't log on at the moment so cannot check the modem. We have to wait until 7.30pm tonight and then call Slingshot again to see whether 'Telecom 24 hour line analysis' have detected a problem, so we are not allowed to reboot or reset the modem for now.

The modem and power adapter runs quite hot and we don't feel comfortable leaving it unattended at night hence the switching off for a few hours. We have had the modem switching off at night for the past year and it has never caused a problem with the connection. We are doing our bit for the environment :p .

We are at the extreme end of the line and our connection is flakey at the best of times which sometimes requires the rebooting of the modem.

The new modem is a D-Link ADSL 2+ Router which doesn't have a PPP light for us to monitor. Right now... the power, ADSL light is on. The Status light is blinking.

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14 years 7 months ago #64591 by wyseyes
If the D-Link is on, and ADSL light is on, and the computer is connected to that modem, then you can log into that modem and get the info. It won't affect the phone line, or the line check, all you are doing is reading what the modem is seeing on the line. What model is the D-Link?

The up/down speeds, and SNR are important to know, as well as the errors.

I see you shiver in anticip......................................................................................ation

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