Computer virus

Downloader virus on my computer. Norton is blocking it - says its deleted it and puts a copy in quarantine. Says I have to restart the computer after its done this. When it restarts it tells me is found the same virus again and is deleting it.

Somehow it keeps coming back after the computer is restarted. While the virus program says its stopping it every time it tries to do something - how the hell to I get rid of it and make it stay away?

How did it get through in the first place, when have the scanner running all the time?

Thanks - getting frustrated!

It may have something to do with your "system restore".
I had a worm/virus in my drive, all searches offered me a price to remove it. Avast! did it for free. Now I use it all the time.
You can get a free on line scan here or download it here .

Clods, good luck..that is how i lost my last PC...hope you get it sorted out ASAP

Download and use this

http://fileforum.betanews.com/detail/Spybot_Search_and_Destroy/1043809773/1

Also look up ccleaner download and use.

I find Nortons strange to use. I use Avast and and firewall in XP and have no major problems

Thanks, will try that. Westermans - don't say that, I only just got it back, after it being away a month. I have had this computer a year, and it just hasn't worked right since day 1. It has been back to be fixed 3 times in that time. And I lose all my files each time, as its their policy not to retrieve customers files for them!

It must have been made on a friday Clods Cant you demand a new one, is it still under warrenty?

Clod - under the Consumer Guarantees Act, you do not have to put up with this nonsense. Three repairs in 12 months? No way. Retrieve your info onto hard disc (when you get rid of the virus) and demand a replacement or your money back.

I had a DVD player that burnt? out the laser three times over, from memory, two years and the third time I just said "Enough". Mentioned the CGA and they replaced the machine on the spot. The warranty on the machine means nothing against what is reasonable to expect of the product. This isn't good enough and would qualify. What have you to lose?

I have had the DVD writer replaced twice. And the whole computer crashed twice - first time was 4 months after I bought it. I phoned the shop last time it went back, and they said that if it went wrong again, that I could get it replaced.

It was just out of its one year warrenty last time it went back, but I had paid for 5 years warrenty. Trouble was, I could not no longer send it to the local repair place to get fixed, the insurance company insisted it went to Auckland at my expense. And it went there twice, as it still didn't work the first time they sent it back.

The virus isn't stopping the computer working at the moment, though the virus scanner programme is making it difficult for me to ever connect to the internet because of it.

This computer has been a lemon ever since i got it.

SEND IT BACK and get a nice new one that was not made by a nonse

Hi Clods,

we, too, had huge problems with one computer. Apart from not working properly it emitted a solvent smell which we didn't want to have in our house. So we took it back. The clerk at the counter rang the back office, mentioned to the person on the phone that 'another one has just been brought in' and after a few minutes we got our money back. It was made in China. We now have one that was made in Taiwan. It is several years old and no problems so far.

I just get so fed up with spending weeks loading all the programs back on, and then getting a new or fixed computer and having to do it all again, otherwise I would.

Got rid of the virus with an anti-malware programe, but can't connect to the internet at all through the browser, but messenger and anything else that connects works fine. Wondering how I can reinstall the browser without going online!

I will try and download firefox, and take it home on a disk, I think.

Clods, one of my friends had that problem, she couldnt open the internet trhough the browser at all..i will ask how she solved it for you...will get back to you...be patient though, i will get back to you..promis

Do you run Zone Alarm? If you have a current copy there is /was an issue with XP. Will not connect to the net.
My solution here is to turn ZA off after each restart until I resolve it. Not the right one, but works for now.
My office computer has an older version of ZA, thanks to Pyewacket , and works fine

No don't have Zone alarm, as far as I know.