Broadband Speeds

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15 years 11 months ago #13853 by Louise W
Broadband Speeds was created by Louise W
I am with Infogen who are, I believe, a subsidiary of Orcon.

Two weeks ago we applied to go on their 10GB plan which promised much faster speeds and a higher download cap. Today we are apparently on the new plan (according to the reply I have now got from my email this morning) yet my BB speed recorded today at 290kb/s when last week we were recording speeds of over 300kb/s. I have also received the bill and been stung for using 4GB over our previous limit (as we were told by the person on the phone when we first applied tat it would kick in within a couple of days so of course we went a bit mad with downloads and then found out, after another phone call that we had to wait until 1st August) plus the new monthly rate for the new super duper BB - so quite a big bill!

I am a little confused. I have emailed and been told that we are indeed on the new plan so have replied asking why out speed is slower than it was last week.

Anyone got any ideas? I know that we can achieve speeds of over 2000kb/s as we were getting these around Christmas time (I think they made a boob and had us on a faster speed accidentally).

I was so looking forward to fast internet and now I am feeling really let down :(


TALISMAN FARM

Home of 'TF Hamish'and 'Crossiebeg Brennan' and where we are 'breeding extraordinary horses for ordinary riders'

25 acres of beautiful rolling pastures in the heart of the wonderful Wairarapa.

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15 years 11 months ago #213381 by GrantK
Replied by GrantK on topic Broadband Speeds
How are you measuring your speed Louise?

Depending on what exactly you are using as a measurement tool, you will get a huge variety of answers.

Let me know how you are doing it and I can advise accordingly.

Cheers,
Grant.

Live weather data and High/Low records for our farm at: www.keymer.name/weather

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15 years 11 months ago #213386 by Louise W
Replied by Louise W on topic Broadband Speeds
I have used a broadband speed test that is on facebook plus www.speedtest.net/ this site.

Just had a reply from last email:

From your email I understand that your speeds are slower.

There are several reasons that your speed may not be faster, the most likely of these being congestion at your local telephone exchange. Also due to the weather there has customers with services affected.

As your Plan has only changed over today, what I need you to do for me is monitor the speeds over the weekend. If you find that the speeds have still not improved by Sunday night, email me back with the best contact phone number and times for Monday. I will then call you to get some details and will then get our Technicians to look into it for you.

At least she actually read my email this time (I had mentioned slow speed in my previous emails but that was ignored).


TALISMAN FARM

Home of 'TF Hamish'and 'Crossiebeg Brennan' and where we are 'breeding extraordinary horses for ordinary riders'

25 acres of beautiful rolling pastures in the heart of the wonderful Wairarapa.

NixPixArt and Talisman Farm
or join us on FACEBOOK

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15 years 11 months ago #213394 by GrantK
Replied by GrantK on topic Broadband Speeds

Louise W;187712 wrote: I have used a broadband speed test that is on facebook plus www.speedtest.net/ this site.

Which server are you using for the test Louise?

You need to use the Auckland or Wellington ones for the test to be meaningful so far as local speed is concerned.

It would also be a good idea to post your router's Sync. Speeds. Login to the router's web page (probably at 192.168.1.1 or 10.1.1.1) and look for ADSL Status, in particular the Downstream and Upstream speeds which should be shown in kbps. Post the results here and I'll have a look.

Louise W;187712 wrote: There are several reasons that your speed may not be faster, the most likely of these being congestion at your local telephone exchange. Also due to the weather there has customers with services affected.

Every ISP blames exchange congestion as a standard ploy. It is just a way of dodging the question because this problem usually does not exist any more, especially during the day.

Having said that, there is the odd exchange which is still overloaded, but they are very much in the minority now. By comparing your router's Sync. Speeds against the Speedtest.net result to Auckland or Wellington, it will be quite obvious if exchange congestion is the problem.

Live weather data and High/Low records for our farm at: www.keymer.name/weather

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15 years 11 months ago #213395 by Louise W
Replied by Louise W on topic Broadband Speeds
OK, was using the Wellington exchange - will try your other suggestions now - Thanks!


TALISMAN FARM

Home of 'TF Hamish'and 'Crossiebeg Brennan' and where we are 'breeding extraordinary horses for ordinary riders'

25 acres of beautiful rolling pastures in the heart of the wonderful Wairarapa.

NixPixArt and Talisman Farm
or join us on FACEBOOK

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15 years 11 months ago #213398 by Louise W
Replied by Louise W on topic Broadband Speeds
Argh, 192.168.1.1 asks for a user name and password and the other one takes me nowhere ...


TALISMAN FARM

Home of 'TF Hamish'and 'Crossiebeg Brennan' and where we are 'breeding extraordinary horses for ordinary riders'

25 acres of beautiful rolling pastures in the heart of the wonderful Wairarapa.

NixPixArt and Talisman Farm
or join us on FACEBOOK

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15 years 11 months ago #213405 by Kiwi303
Replied by Kiwi303 on topic Broadband Speeds
try admin : admin as the username : password

You Live and Learn, or you don't Live Long -anon

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15 years 11 months ago #213410 by Louise W
Replied by Louise W on topic Broadband Speeds
I tried that before but then got a pink page that says:

401 Unauthorized

Authorization required.


TALISMAN FARM

Home of 'TF Hamish'and 'Crossiebeg Brennan' and where we are 'breeding extraordinary horses for ordinary riders'

25 acres of beautiful rolling pastures in the heart of the wonderful Wairarapa.

NixPixArt and Talisman Farm
or join us on FACEBOOK

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15 years 11 months ago #213412 by wyseyes
Replied by wyseyes on topic Broadband Speeds

Louise W;187725 wrote: Argh, 192.168.1.1 asks for a user name and password and the other one takes me nowhere ...

Forget the nowhere one, you found it with 192.168.1.1.
Also try admin/admin, or admin/[nothing].

What model is your modem? The user manual usually states the default password.

I see you shiver in anticip......................................................................................ation

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15 years 11 months ago #213413 by GrantK
Replied by GrantK on topic Broadband Speeds
Hmmm, you will need to find the documentation that came with your router Louise. That should have the User Name and Password written down.

Failing that, call the people you got your router from to get this information. I just hope it's not Telecom with their helpdesk in Manila [:(!]

Live weather data and High/Low records for our farm at: www.keymer.name/weather

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15 years 11 months ago #214911 by hijk637
Replied by hijk637 on topic Broadband Speeds
Your soft, I have great inspiration! ! ! Welcome to wow gold , here is the wow Zone! ! 。

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