Error message when loading photos

I've been trying to load photos. Last night I managed to load one and then I got this message:

FastCGI Error

The FastCGI Handler was unable to process the request. Error Details:

• The FastCGI process exceeded configured request timeout
• Error Number: 995 (0x800703e3).
• Error Description: The I/O operation has been aborted because of either a thread exit or an application request.

HTTP Error 500 - Server Error.
Internet Information Services (IIS)

I tried again this morning and once again loaded one and then got the same message again. Can anyone tell me what it means and what I'm doing wrong?

Telly;154230 wrote: I tried again this morning and once again loaded one and then got the same message again. Can anyone tell me what it means and what I'm doing wrong?

Hi Telly,

You need to reduce the file size of the photo you are sending. It should be 500kB or less. Most digital cameras these days produce files of 1MB upwards.

There are 3 ways to accomplish this:

1) Set your camera to a lower resolution. 1024x768 is more than enough for this web site and will produce files of 100-200kB.

2) Use Photoshop or similar to reduce the file size.

3) Using Windows Explorer, Right Click on the file and Select SEND TO then MAIL RECIPIENT. It will give you various choices to reduce the file size. The default is 640x480 which should be fine. An e-mail message will then be created with a reduced-size version of your photo. At this point you can open and save the attachment, or just e-mail it to yourself and save the file which is received.

With option (3) you can reduce more than one file at the same time if you want. Just Right Click the first file, then hold down CTRL and click additional files as required.

Option (3) is by far the fastest way to do it if you have more than one photo to deal with.

HTH,
Grant.

Hi Grant, I'm trying to do option 3 but I can't see any options for reducing the size. What do I need to click on? I had already reduced them using zoombrowser, but obviously not enough. Will try that to see if I can reduce the size ny more. Cheers

Telly;154251 wrote: Hi Grant, I'm trying to do option 3 but I can't see any options for reducing the size. What do I need to click on?

The option to reduce size should appear immediately after you click Mail Recipient.

A box should come up which says Make all my pictures smaller. If you don't see that box, then some other software you are running has messed up the normal settings in Windows XP (or you are not running XP) and it won't be possible to use this option.

Some others here have reported this situation as well. All I can say is that it works perfectly on the 3 PCs we have here that are running Windows XP. For other versions of Windows I don't know whether it works or not.

Failing that I would try again using ZoomBrowser or Photoshop.

Cheers,
Grant.

Ahh, we aren't using xp - we have an ancient laptop . I discovered that the problem was choosing medium quality instead of low. I've got it going now. Thanks anyway.